Effective Date: 14.05.2025
Introduction
At fontifystore.com, operated by Company Name LTD, we are committed to delivering high-quality digital fonts and providing a positive experience for our users. This Refund Policy outlines the conditions under which refunds may be granted. Due to the nature of digital products, certain limitations apply.
No Refunds for Digital Products
All sales on fontifystore.com are final. Once a digital font product has been accessed, downloaded, or delivered in any form, it is non-refundable. We strongly encourage all users to review product descriptions, previews, and any available details carefully before completing a purchase.
Eligibility for Refunds
Refunds will only be considered in the following limited circumstances:
- Technical Issues: If you are unable to access or use the purchased font due to a verified technical issue that is not resolved through our customer support.
- Duplicate Purchases: If the same product is accidentally purchased more than once, a refund may be approved for the duplicate transaction.
Requesting a Refund
To request a refund, please contact our support team within 14 days of your purchase at:
📧 support@fontifystore.com
Please include the following information in your request:
- Your full name
- Order number or transaction ID
- Description of the issue and reason for the refund request
Our team will review your request and respond within 5–7 business days.
Duplicate Purchases
If a duplicate purchase is confirmed, a refund will be issued for the additional transaction. You may be required to provide proof of duplicate charges (e.g., receipts, bank statements, or payment confirmations) to assist in processing.
Processing of Refunds
If your refund request is approved, the refund will be processed using your original payment method. Since all transactions are handled by third-party payment processors, refund processing times may vary depending on their specific policies.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: Deciding not to use the product after download is not grounds for a refund.
- User Errors: Mistaken purchases or selection of the wrong font do not qualify.
- Third-Party Payment Delays: We are not responsible for delays caused by your payment provider.
Contact Information
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us:📧 support@fontifystore.com